Shipping
I offer Free shipping to eligible orders to Canada and USA. Shipping is available to other countries outside of USA and Canada, however, fees may apply based on location and distance.
Please reach out to me if you have any questions.
Orders are Made to Order unless it is currently In Stock.
Made To Order products take 2-3 weeks to deliver.
In Stock Items take typically 1 week, based on your shipping location.
Payment
I accept all major credit and debit cards, including Paypal, and Google Pay.
Once your order has been processed, you will be provided with a tracking number to track delivery status of your order.
Orders & Returns
My website is currently undergoing an upgrade and whilst I am adding more products to my site for express ordering, you may submit orders in one of two ways below.
Home Page
All products are available from the home page, by selecting the menus available there. Search for your desired jewellery piece(s) and follow the instructions to customise your order, such as size, metal quality, stones, etc, and then press "Request Quote". we will be notified and process the request and send you an Invoice. Once Payment processes, your order will be created and shipped to you when completed.
The Gilson Collection
We are adding new products regularly to the Gilson Collection, these products offer direct to purchase availability without submission of a quote first. Use the filters provided to find your purchase and proceed to checkout.
If submitting an order by Requesting a Quote (See how do I place an Order? above), Please notify me as soon as possible and I will cancel your request. If there is something in particular you are looking for, but cannot find it, we will be more than happy to help find it or offer our custom design service to make something truly unique for you or your loved one.
Please note: if purchasing an item under "The Gilson Collection" please notify me immediately via email at sales@philipgilsonjewellery.com quoting your order number. If you do not notify me immediately, your order may already be in the manufacturing process, so cancellation may not be possible. Please double check your order before submitting payment.
No, you can easily place an order as a guest to the website. Accounts are offered to you as an easy way to track past orders and tracking information.
1. Eligibility for Return & Refund
Please refer to my Returns Policy.
- Damaged Items: We offer a 30-Day warranty on all purchases made through our website. If you discover a defect with your order after delivery, you may request a replacement or store credit to be used towards a future purchase. More details are given in my Warranty Policy and Returns Policy.
2. Non-Returnable Items
The following items unfortunately cannot be returned:
- Custom-made or personalized jewellery, including jewellery with personalised engraving, or commissioned jewellery made using my 'Made For You' Service.
- Earrings, due to hygiene reasons.
- Orders whose delivery date fall outside of our 30-day return policy. For example, if tracked delivery of your product is confirmed delivered at 9:00 AM on Jan 1st, your order is not eligible for return or refund at 9:00 AM on 31st Jan.
3. Return Process
To initiate a return:
- Email Me at returns@philipgilsonjewellery.com with your order number and reason for the return. Please including photos and any links to videos to help the processing of your request. Please ensure any photos you send are sent in .jpeg format and clearly show the purchased product.
- Processing: I will process your return as per our Warranty Policy, You will be provided with further instructions and a Return Label.
- Shipping: Please Pack your order securely inside the original shipping packaging, including any padding material to ensure the product is not damaged during transport and return. Items must be returned with any additional printed material. Please include the original receipt inside and place the Return Label on the outside of the packaging.
Drop off the package at your local FedEx drop off location for return.
Please note: I am not responsible for items lost in transit. Loss of product may prevent a issue of a refund or store-credit. If an item is lost or misplaced during return, Please contact your courier for assistance in locating the item.