Return and Exchange Policy

Revision Date |  13th January, 2025

Please note that Items available for purchase through philipgilsonjewellery.com that meet the below circumstances cannot be the returned, and as such all sales are final due since they are made to order. This includes items where you make custom modifications to the default “Set” design, for example:

• For Chains: selecting a different clasp; or chain purchased “by the inch” to your desired length.
• For Set products, such as Rings, Bracelets, and Earrings: selecting a different Stone or Gemstone than the standard set stone shown initially on the product page.
• Resizing A Ring other than Standard Ring Finger US Size 7
• For All Products: Any product that has been Engraved to your specification.
• Any Product marked “Made to Order’ or produced using my “Made For You” service.

Please carefully review your order, including ring size, stone choice and any customisations before proceeding to payment.

Please refer to the complimentary Sizing guide on the product’s page where I provide guidance on how to ensure you are ordering the correct size.

Please reach out to me at philip@philipgilsonjewellery.com if you have any questions.

1. Eligibility for Return & Refund

All eligible returns must be initiated within 7 days after the item is delivered. Please note, this means that return requests must be submitted before the end of the 7th day following delivery. Unfortunately, any requests received on or after the 8th day will not be eligible for a return. Please carefully inspect your delivered product when it arrives.

Orders are eligible for return if received Damaged or Defective only.

If your order is eligible for refund, as per my Return Process outlined below, after receipt and inspection of the returned item, you will be offered either a full refund or store credit which can be used towards a future purchase on my website.

2. Non-Returnable Items

The following items unfortunately cannot be returned:

• • Custom-made or personalized jewellery, including jewellery with personalised engraving, or commissioned jewellery made using my ‘Made For You‘ Service as we are unable to restock jewellery items that are personalised or created uniquely for you.
  • Resized Rings, from the standard size 7 US. This is a restriction imposed by my supporting suppliers, since they are made to US Size 7, and modification from this is considered a customisation. I am unable to hold a stock of each and every jewellery item I supply.
  • Earrings, due to hygiene reasons.
  • Orders whose delivery date fall outside of our 7-day return policy. For example, if tracked delivery of your product is confirmed delivered at 9:00 AM on 1st January, your order is not eligible for return or refund at 9:00 AM on 8th January.

3. Return Process

1. 1. Email returns@philipgilsonjewellery.com with your order number, and reason for the return. Please including any clear photos of the damaged item, this will help expedite the return process. Please ensure any photos you send are sent in jpeg format and clearly show the purchased product and issue.

      Alternatively, click the Link below and complete the fields provided, including your Name, Email, Order Number, and provide any photos of the issue, clearly showing the damaged.

      Initiate A Return

   2. Processing: Your request will be processed and I will be in contact to ensure your satisfaction. When your request is processed, I will send you an email confirming next steps for return and include a complimentary return shipping label for the return.
   3. Shipping: Please pack your purchase securely inside the original shipping packaging, including any original packaging/padding material to ensure the product is not damaged on its return. Please print the provided return label and securely stick to the outside of the outer packaging, ensuring the label is clearly visible. All printed materials must be returned.
   4. Ship Your Return using the provided return label.

Please note that I am not responsible for items lost during return transit and any loss may hinder a successful refund. If an item is lost or misplaced during return, please contact your courier for assistance in locating the item.

4. Refunds

• • Processing: When I receive the returned order, I will notify you of receipt of the item.
  • Method: All returns will be thoroughly inspected and compared against original photos and video taken at the time of shipping. If refund is approved, your refund will be processed, and either a credit will be applied to your original method of payment within 10 business days of return receipt. If inspection determines that the item is not eligible for refund, I will notify you and provide detailed explanation and original photos and video of the product condition at the time of shipping in support of the decision.
  • Deductions: If the item is not returned in its original box, or missing any printed material, a restocking fee may be deducted from your refund.

5. International Returns

For international orders, return shipping costs, duties, and taxes are the responsibility of the customer. I kindly request you only use a reputable courier (such as, for example, FedEx, or UPS), use a shipping service with a tracking number, and purchase suitable shipping insurance for the item. I am not responsible for items lost in transit and any loss may hinder a successful refund. If an item is lost or misplaced during return, please contact your courier for assistance in locating the item.

6. Changes to the Privacy Policy

I reserve the right to modify this Returns Policy at any time. If any changes are made to this Policy, we will notify you by updating the date of the policy and providing any notice required by applicable laws. Any modifications to this Return Policy will be effective immediately upon posting the modified version (or at the date and time otherwise indicated at the time of posting). I recommend that you review the Return Policy each time you visit our website to stay informed of any potential changes.